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Korean J Med Educ > Volume 20(4); 2008 > Article
Korean Journal of Medical Education 2008;20(4): 321-331. doi: https://doi.org/10.3946/kjme.2008.20.4.321
환자의 사회적 유형에 따른 환자 만족도, 치료 순응도, 그리고 의사의 의사소통 유형 지각 차이
김성수1, 조덕영2, 박병규6, 황인경3, 장철훈4, 이영미7, 윤소정5
1부산대학교 의학전문대학원 인문사회의학실
2부산대학교 의학전문대학원 의료최고경영자과정
3부산대학교 의학전문대학원 예방의학교실
4부산대학교 의학전문대학원 진단검사의학교실
5부산대학교 의학전문대학원 의학교육실
6고려대학교 의과대학 재활의학교실
7고려대학교 의과대학 의학교육학교실
Differences in Patients' Awareness of Doctors' Communication Styles, Patients' Satisfaction, and Patients' Compliance among Patient Social Styles
Sung Soo Kim1, Duk Young Cho2, Byung Kyu Park6, In Kyung Hwang3, Chulhun L. Chang4, Young-Mee Lee7, So Jung Yune5
1Departmetnts of Social Studies of Medicine Pusan National University College of Medicine, Busan
2Departmetnts of Medical Management Pusan National University College of Medicine, Busan
3Departmetnts of Preventive Medicine Pusan National University College of Medicine, Busan
4Departmetnts of Laboratory Medicine Pusan National University College of Medicine, Busan
5Departmetnts of Medical Education, Pusan National University College of Medicine, Busan
6Departments of Physical Medicine & Rehabilitation Korea University College of Medicine, Seoul, Korea
7Departments of Medical Education Korea University College of Medicine, Seoul, Korea
Corresponding Author: Sung Soo Kim,Email: tigerkss@pnu.edu
Received: July 9, 2008;  Accepted: October 7, 2008.
ABSTRACT
PURPOSE: It has been well known that doctor-patient communication is a key to the better doctor-patient relationship. However, in Korea, there has not been much researches on the causal factors influencing the doctor-patient communication as well as on patient satisfaction and compliance. This study attempts to investigate the relationships between patient social styles and doctors' communication styles as well as patient outcomes. METHODS: Patient subjects were recruited from two mid-size local hospitals. The questionnaires consist of social styles, patient-perceived doctors' communication, and patient satisfaction/compliance measures. One hundred ninety useable data were analyzed. RESULTS: For those highly satisfied patients, patients with analytic style showed the highest percentage of viewing their doctors as highly empathic. On the other hand, for those patients with high compliance, expressive style patients showed the highest rates of regarding their doctors as highly affective. And amiable style patients are most likely to view their doctors as highly cognitive. For analytic style patients, cognitive empathy had positive effects on patient satisfaction. For amiable style patients, doctors' cognitive empathy had positive influence on patient compliance. For expressive style patients, doctors' affective empathic communication had positive effects on both patient satisfaction/compliance while cognitive had positive effects only on patient compliance. CONCLUSION: The results show that the different social styles of patients might influence on the fact how the patients perceive their doctors' communication as well as how much they are satisfied and compliant. Thus, when we as an medical educators need to realize the importance of this mechanism and bring this learning into classrooms.
Keywords: Communication;Physician-patient relations;Patient satisfaction;Patient compliance
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